Why can Drop'n'Go payments take up to 7 working days?

Drop'n'Go is a convenient way to recycle your containers for a refund. However, it's important to note that when using bag-drop services, like Drop'n'Go, it can take a little longer to receive your refund, compared to our depot services, where your containers are counted and refunded on the spot.

In line with other scheme bag-drop services, containers returned via Drop'n'Go aren’t counted and entered into the system until the bags have been picked up and taken to an Envirobank depot for processing. Pods are emptied daily in most locations but there are some we may do only once or twice a week, depending on how busy the site is. As a result, Drop'n'Go refunds can take up to seven working days to be transferred to your Crunch account. 

Please make sure all your containers are eligible and that your bags are securely closed, otherwise this could impact the amount you are refunded vs. what you were expecting.

If your refund is taking longer than expected, please contact us so we can investigate.