We understand how frustrating it can be, but don't worry, we're here to help!
Below are some common fixes you can try to regain access to your account:
- Double-check login details: Please ensure that you are entering the correct email address and password associated with your account. Sometimes, even a small typo can cause login problems, so it's worth double-checking the information you are entering.
- Reset your password: If you are unable to log in, we recommend resetting your password. You can usually find a "Forgot password" or "Reset password" link on the login page. By following the instructions provided, you can create a new password and regain access to your account.
- Clear browser cache and cookies: Clearing the cache and cookies on your web browser can often resolve login issues. These temporary files can sometimes cause conflicts, so it's a good idea to clear them to refresh your browser. You can find instructions on how to do this specific to your browser by performing a quick internet search.
- Try a different browser or device: Occasionally, login issues may be specific to the browser or device you are using. Trying to log in using a different web browser or device can help identify whether the problem is isolated to a particular configuration.
Give it a try to see if it resolves the issue. If not please contact us