Cannot find password reset email

Thanks for reaching out to us. We're sorry to hear that you're not receiving the password reset email. 

Here are a few steps you can take to troubleshoot the problem:

1. Check your Spam/Junk folder: Sometimes, emails can end up in these folders instead of your main inbox. Please make sure to check these folders to see if the password reset email has been filtered there.

2. Safe-list our email address: Add our email address to your contacts or safe sender list to ensure that future emails from us go directly to your inbox. The email the password reset will be coming from is service@envirobank.com.au. You should be able to find how to do this for your email provider by searching online.

3. Request another password reset email: If you haven't received the password reset email after checking your Spam/Junk folder and safe-listing our email address, please try requesting another password reset email. Make sure to double-check that you entered the correct email address associated with your account.

4. Contact our customer support team: If you've followed the above steps and still haven't received the password reset email, please reach out to our customer support team directly at custoimerservice@envirobank.com.au, They will be able to assist you further and help resolve the issue.