Crunch

EFT Payments

• I swiped my EFTPOS card at the depot, but my refund hasn't gone into my bank account yet?
• How do I cash out my Crunch credits to my bank account?
• Why does Envirobank use payment partners in Crunch, rather than pay direct to my bank account?

Donating to Charity

• Can I donate my Crunch credits to charity?

eGift Cards

• I accidently redeemed my credits for a gift card I don't want.
• Envirobank eGift Card
• What is an eGift card?
• How do I redeem my Crunch Credits to eGift cards?
• I haven’t received my eGift Card

Velocity Frequent Flyer

• What is the maximum number of Velocity Points that I can transfer in a single transaction?
• How long will it take for Velocity Points to be credited to my account?
• Can I set-up my Crunch account to automatically transfer my Crunch credits to Velocity Frequent Flyer?
• How can I transfer my Crunch Credits to Velocity Points?
• How can I de-link my Crunch and Velocity memberships?
• I added the wrong Velocity Frequent Flyer number to my Crunch account, how can I change it?

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Crunch

• Cannot find password reset email
• How can I update my details?
• I would like to close my Crunch account
• I cannot log in to my Crunch account
• What is “Crunch”?
• What are Crunch credits?

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