Envirobank's pick-up service is designed to make recycling as convenient as possible.
Here's how it works:
Check your Eligibility- Before booking, make sure to check if your suburb is within Envirobank's service area- this can be done by looking for your suburb HERE- Don't worry if your area isn't available just yet - we're expanding our service areas, so keep checking back!
How to Book- To book a pick-up, log in to your Envirobank Crunch account and go to the "Recycle" tab then select "Pickup". Here you will when the next available pickup day for your suburb is. Click "book" and follow the prompts to make the booking.
Collect your Containers- Collect your empty containers and place them in sturdy bags or boxes that can be securely tied or taped shut. Unfortunately, we can't collect containers stored in bins. If you prefer, you can purchase our recyclable bags from our online store.
You don't need to worry about labelling your bags. Envirobank's driver will take care of that when they come to collect your containers.
Remember, you'll need a minimum of 250 containers to book a pick-up- This prerequisite is in place to cover the costs associated with collections and to ensure that you still earn a meaningful refund from your recycling efforts.
Collection Day- On collection day please ensure your collection is in an easy-to-access location. If you have any specific instructions or preferences for our driver, you can leave a note when making the booking. However, we don't recommend leaving your collection on the kerb, as we can't guarantee pickup times and cannot be held responsible for any items that go missing before the scheduled pickup.
Payment- That's it! Payment will be made into your Crunch account after the collection has been processed. This normally takes between 2 and 7 business days depending on how busy the depots are at the time.
The collection fee of $0.03 per container will be deducted from your final count. This fee helps cover the cost of the pick-up service.
If you have any other questions or need further assistance, feel free to reach out to our friendly customer service team. We're here to help!